services
Are you struggling to keep up with customer inquiries, ticket backlogs, or order status requests? Slow response times can cost you valuable sales and customer loyalty.
I am a dedicated Customer Service & Virtual Assistant Specialist. I provide friendly, timely, and solutions-focused support across email, live chat, and helpdesk systems. Whether you run a fast-growing e-commerce store, a SaaS platform, or a service business, I will ensure your customers receive fast, professional, and empathetic care that builds trust and retention.
Services I Provide
Multi-Channel Customer Support: Handling inbound inquiries via Email, Live Chat, and Social Media DMs (Instagram, Facebook, Twitter).
Helpdesk & Ticket Management: Managing support tickets using Zendesk, Freshdesk, Gorgias, Intercom, or Help Scout.
E-Commerce Customer Care: Processing order tracking requests, address updates, product inquiries, returns, exchanges, and refunds (Shopify, Amazon, WooCommerce).
SaaS & Tech Support: Trouble
personal-services1h
I am a detail-oriented Data Entry & Virtual Assistant Specialist. I deliver fast, 100% accurate, and highly reliable data processing services with complete confidentiality. Whether you need clean spreadsheets, e-commerce listings, or organized CRM records, I ensure your datasets are accurate and ready to use.
Services I Provide
Spreadsheet & Database Entry: Microsoft Excel, Google Sheets, Airtable, and custom CRM platforms.
Data Cleaning & Deduplication: Scrubbing datasets, fixing formatting, standardizing entries, and fixing broken formulas.
Web Research & Lead Generation: Scraping/gathering contact details, address records, and company info into clean Excel/CSV files.
File Conversion: Converting PDF, scanned documents, images, or handwritten notes to editable Excel/Word files.
E-Commerce Product Updates: Uploading SKUs, pricing, inventory changes, and descriptions (Shopify, Amazon, WooCommerce).
Administrative & Copy-Paste Support: Routine typing, web logging, data extrac
Tech1h
about
I am a customer service and quality support professional with experience in technical support, call and chat quality monitoring, agent coaching, customer issue resolution, and documentation. I help customers troubleshoot equipment, understand billing and programming concerns, and receive clear, accurate assistance. I also review service interactions to help ensure customer concerns are fully resolved and support agents in following processes and strengthening product knowledge. My background in customer-facing service has developed my communication, adaptability, attention to detail, and ability to work independently or as part of a team.
experience
Quality Analyst & Technical Support at Inspiro Makati (Nov 2024 - 2026)
Customer Service Representative at Alorica MJ Plaza (Feb 2024 - Jul 2024)
Barista at Black Scoop Cafe (Jul 2023 - Jan 2024)