
I am your Human in the Loop. I will help you to maintain trust with customers and not to diminish brand and reputation by offering customers empathy, active listening, connection and humour. I can oversee your AI workflow and help you handle exceptions. I can ensure that your team of agents are communicating well together, working as a team, adhering to guardrails and ethics. I am non biased and can provide real-time human feedback, identify and escalate issues when needed.
1 hour
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Johannesburg, Gauteng, ZA
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