Tampa Bay Mystery Shopper | Restaurant, Retail & Customer Experience Audit

about this service

I will visit a Tampa Bay restaurant, retail location or customer-facing business as a real customer and provide an independent mystery-shopping and customer-experience report. My hospitality and operations experience allows me to evaluate more than whether an employee was simply “nice.” I can assess requested areas including: First impression and arrival Greeting and acknowledgement time Employee professionalism Customer service Sales and upselling behavior Product knowledge Cleanliness and organization Restaurant table presentation Service timing Food or product presentation Restroom condition Brand standards Signage and promotional placement Employee engagement Checkout/payment experience Service recovery Overall customer experience Competitor observations Pricing and menu verification

what's included