vivek pathak

I am a dedicated and dynamic professional eager to contribute to a firm that values hard work and continuous learning. As a Service Delivery Coordinator and Technical Support Executive, I specialize in providing comprehensive technical support for MS Teams, Outlook, hardware, and various system-related software issues. I excel at ensuring SLA compliance by resolving cases within defined timelines, maintaining quality, and achieving high customer satisfaction. My experience includes managing key metrics, dealing with escalation cases, analyzing engineer performance, and overseeing end-to-end case ownership until closure. I am particularly adept in Azure administration, including Active Directory, RBAC, Key Vault, and monitoring. I am also passionate about learning new skills and embracing technological advancements to achieve company goals.