Chosen Juan

I am an IT Support and Access Management Specialist with over 13 years of experience in service desk operations, identity & access management, and technical troubleshooting. I have a proven track record supporting international clients like Vonage, HCL, Occidental Petroleum, and Mott Macdonald. My core competencies include Active Directory, ServiceNow, SCCM, and network monitoring, driven by a strong commitment to service excellence and end-user satisfaction. My expertise covers delivering remote desktop and IT support, managing AD tasks such as user provisioning, shared drives, and mailbox setups, and resolving Zscaler firewall, VPN, hardware/software issues. I'm adept at processing SLT requests, managing folder access, handling app installations, and troubleshooting via SCCM. I also specialize in user onboarding/offboarding, managing mailbox and folder permissions, providing Tier-2 escalation support, executing SQL reporting, and supporting Windows, MS Office, and mobile deployments.