Jude Mikel Liguid

I am a Virtual Assistant with solid experience in administrative support and task coordination, committed to keeping operations smooth by efficiently handling schedules, emails, and daily tasks with meticulous attention to detail and reliability. As an Executive Assistant, I managed inventory and stock tracking for a trading card game business, leveraging retail trend analysis to optimize restocks and sales, and operated automated botting software for scheduling and troubleshooting. I also streamlined workflows by organizing email communications and producing daily priority reports to enhance time management and decision-making. In my role as a Customer Service Representative, I consistently resolved over 30 logistics-related inquiries daily, maintaining 95%+ customer satisfaction by addressing tracking, delivery, and order modification issues. I expertly handled product concerns, billing issues, and account updates, reducing repeat inquiries by 20% through solution-oriented support. My 100% accuracy in logging CRM interactions contributed to better team coordination and faster issue resolution. Furthermore, as a Technical Support Advisor, I delivered technical assistance to over 50 customers daily via chat and email, resolving hardware, software, and connectivity issues with a 90%+ first-contact resolution rate. I guided users through clear, step-by-step troubleshooting, reducing average handling time and boosting satisfaction. I am also proficient in identifying and escalating critical technical issues to specialized teams to maintain system uptime and ensure timely resolution of high-impact cases. My toolkit includes Trello, Asana, Notion, HubSpot, Canva, and Google Workspace, and I hold certifications in Project Management and Microsoft Dynamics 365.