Wendy Rose

I am a customer service and business development professional with experience resolving escalated customer and account issues, building long-term client relationships, and managing service operations. As the founder and customer service manager of a high-volume service business, I led a team of 20+ across two locations, established service and safety standards, managed P&L responsibility up to $1M in annual revenue, and handled customer concerns by phone, email, and in person. I also bring direct airline customer service experience with Southwest Airlines, including ticketing, gate service, passenger issue resolution, and familiarity with airline safety and operational procedures. In a remote territory brand ambassador role, I independently managed multi-state travel, scheduling, account support, expense reporting, and communication with sales, education, and marketing teams. I am known for staying calm under pressure, communicating clearly, handling conflict professionally, and taking ownership of problems through resolution. I can support customer service, account management, business development, remote operations, and client retention needs.