Customer Support & Customer Success Specialist | Email & Chat Support | Lead Outreach Expert
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Email/chat support handling Helpdesk setup (Zendesk, HubSpot) Knowledge base creation SOPs for support teams Pricing: Basic — $20 3 hours work Standard — $45 8 hours work Premium — $90 14 hours work
Pricing: Basic — $30 50 outreach messages sent Script/template Standard — $75 150 messages Personalized outreach Follow-up messages Premium — $150 300 messages Full outreach system Lead tracking sheet Delivery: 3–5 days
I help businesses deliver excellent customer experiences, build strong client relationships, and turn conversations into conversions. With experience in customer support, customer success, and outreach, I focus on making every interaction clear, helpful, and aligned with your business goals. Whether it’s handling support tickets, onboarding new clients, or reaching out to prospects, I ensure communication is timely, professional, and results-driven. Here’s how I can support your business: • Customer support (email & chat) with fast, empathetic responses • Customer onboarding and success management • Inbox and CRM management • Cold email and LinkedIn outreach • Lead nurturing and follow-ups • Process improvement to increase retention and satisfaction I understand that great support isn’t just about answering questions—it’s about building trust, solving problems efficiently, and creating a positive experience that keeps customers coming back. If you’re looking for someone reliable, proactive, and easy to work with, I’m here to help you grow and retain your customers.