Erica McCleary

I am a focused and goal-oriented professional with nearly 20 years of work experience, aiming to leverage my proven knowledge of customer satisfaction, attention to detail, and other skills to successfully contribute to your company. My peers frequently praise my diligence, and I can be relied upon to help achieve company goals. I have extensive experience as a CSR and Call Center Team Lead, consistently ranking among the top performers. My expertise includes front-line communication, resolving escalated customer inquiries, and demonstrating strong problem-solving skills to efficiently handle complex issues while maintaining high customer satisfaction. I am proficient in evaluating associate performance for compliance with company standards, compiling detailed reports, and performing data entry. My background also encompasses managing teams, implementing policies, and providing excellent customer service across various roles, including a Residential Housekeeper and Manager where I maintained profitable operations and guided staff. Additionally, I possess skills in data analysis, market research, and desktop publishing. I am authorized to work in the US.