$50
fixed
Patient Care Coordinator & Virtual Assistant | Healthcare Scheduling, CRM, Customer Support
I am a customer-focused virtual assistant and remote support professional with experience in healthcare administration, patient coordination, scheduling, technical support, customer service, sales, and operations. I can manage patient appointments, caregiver and nurse schedules, calendars, client records, compliance tracking, and urgent schedule changes while maintaining accuracy and confidentiality. I have supported high-volume healthcare workflows, including scheduling more than 400 clients and caregivers and coordinating visits for multiple nurses to support continuity of care and Medicaid compliance. I am comfortable using healthcare scheduling and EMR/EHR platforms, Salesforce, Google Workspace, RingCentral, ticketing systems, and collaboration tools. I also bring extensive customer and technical support experience across phone, email, chat, and ticketing channels. I handle account access issues, password resets, billing concerns, troubleshooting, escalations, documentation, and follow-ups. I am organized, responsive, detail-oriented, and able to manage changing priorities while delivering professional support to patients, customers, providers, and internal teams.
Nurse Scheduler & Compliance Specialist (Part-Time) at Homecare Clinic (Sep 2025 - Sep 2026) IT Helpdesk at Sutherland (Paramount+) (Dec 2022 - Apr 2026) Maintenance Coordinator at SuppStar Agency (Aug 2024 - Dec 2024)