Ricky Palermo

I am a customer-focused technology and event services professional with more than 25 years of experience creating exceptional client experiences. I provide personalized in-home technical support for mobile devices, smart home products, and connected technology, including hardware, software, and connectivity troubleshooting. I communicate clearly, solve problems efficiently, and help customers feel confident using their technology. My background also includes retail sales leadership, team coaching, store operations, inventory management, and consultative product recommendations. As an event services owner and director, I planned and executed weddings, corporate events, nonprofit fundraisers, private celebrations, and community-focused events. I have managed teams, coordinated vendors, handled budgets and contracts, and delivered detailed event logistics from planning through execution. I bring professionalism, relationship-building, technical problem-solving, and a strong commitment to customer satisfaction to every project.