IT Support & Customer Service Professional | Shipping Documentation, Data Entry & E-Commerce
I bring hands-on experience in IT support, shipping documentation, customer service, and e-commerce operations. I can troubleshoot hardware, software, and network issues, configure workstations and peripherals, maintain IT records, and track technology assets. My IT experience also includes supporting LAN/WAN connections, site-to-site VPNs, user accounts, and access systems. At FedEx Malaysia, I handle shipment inquiries, delivery updates, billing concerns, and escalations for the Australian market. Previously, I supported US-market shipping documentation by validating invoices and tariff codes, maintaining accurate data across internal systems and government portals, and coordinating with finance, logistics, and compliance teams to resolve discrepancies. I also prepare tender documentation, review RFP requirements, and organize technical proposals and pricing information. Having run my own e-commerce business, I understand product development, supplier coordination, inventory, budgeting, marketing, and post-sale customer support. I hold a bachelor's degree in Information Science (System Management) and a diploma in Information Management. I bring clear communication, careful documentation, and practical problem-solving to tasks that require accuracy and reliable follow-through.
Customer Experience Representative, AU Market at FedEx Malaysia (Apr 2026 - Present) Shipping Documentation Associate (Data Entry), US Market at FedEx Malaysia (Nov 2025 - Mar 2026) IT Assistant at ARIZ Digital Sdn Bhd (Jan 2025 - Nov 2025)
Provided a video and screenshots, highlighted a city/state entry limitation, and shared positive feedback on the app’s AI. The written review was limited, lacked issue severity and exact reproduction steps, and the requested revision was not submitted by the deadline.