Administrative & Operations Support Specialist | SOPs, Scheduling, Customer Service
I am an administrative and operations support professional with over 8 years of experience supporting U.S.-based healthcare and telecommunications customers, as well as managing the daily operations of an online retail business. I handle inboxes, calendars, cross-time-zone scheduling, customer communications, order tracking, payment monitoring, packing coordination, courier logistics, and accurate data entry. I create SOPs, reusable templates, and organized Google Sheets trackers to make workflows more efficient and reduce errors. In my retail operations work, I improved product preparation efficiency by 40–50% and supported weekly product launches for an audience of 12,000+ followers. I also use Canva and AI tools such as ChatGPT, Claude, Gemini, and Copilot to draft content, customer responses, product descriptions, and process documentation. My background includes high-volume phone and chat support for healthcare providers and telecom customers, consistently meeting quality, resolution, handling-time, and customer satisfaction targets. I am comfortable working remotely across U.S. time zones and adapting quickly to changing priorities.
Owner & Operations Manager at Skye's Thrifties (May 2020 - Present) Provider Service Advocate at OPTUM Global Solutions (Jan 2021 - Mar 2025) Sales and Service Support | Technical Support at TTEC (Oct 2017 - Jan 2021)
No QA report, written findings, or evidence was submitted, so there is no documented testing work to evaluate.