Advanced System Technician | HFC, Fiber Optics & Network Troubleshooting Expert
I am an experienced System Technician with over a decade in the telecommunications industry, specializing in the installation, troubleshooting, and maintenance of cable, internet, and fiber optic networks. My expertise spans HFC, DOCSIS 3.1, and advanced fiber XGS-PON systems, including connectorizing and diagnostic testing with tools like TDR/OTDR. I am highly skilled in configuring a wide range of CPE, routers, VoIP gateways, and managing both Windows and Linux systems. With a strong focus on quality and detail, I excel at resolving complex technical issues, whether in-home or in outside plant environments, including aerial and buried drops. I am proficient in safe work practices at heights, utilizing ladders, gaffs, and bucket trucks. My commitment to excellence extends to customer interactions, where I have a proven track record of delivering outstanding service and resolving tense situations, earning national recognition for customer experience. I am adept at working independently, managing on-call duties, and ensuring robust and reliable network connectivity for clients.