AI & Digital Applications Support Lead
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AI & Digital Applications Operations Lead with 12+ years of experience managing enterprise AI-driven banking platforms, SaaS ecosystems, and mission-critical financial systems across Tier-1 global banks. Expertise in Gen-AI workflow administration, REST API integrations, conversational AI operations, SaaS governance, digital loan platforms, and multi-vendor environments. Proven track record in leading L2/L3 enterprise support teams, improving system stability, driving automation initiatives, and ensuring 99.9% availability for large-scale banking users. Strong stakeholder engagement across business, technology, and vendor teams supporting digital transformation and AI-enabled banking operations.