1hour walk around Africa, Nairobi Kenya- Experience Real Nairobi
personal-services1h
$25
/hr
Call Center Team Leader | Content Moderation, AI Training & Customer Retention
Tutoring both Speech and Written communication in Swahili language
I am a call center and content moderation professional with over two years of experience leading teams, managing customer interactions, and supporting AI training environments. I currently lead an outbound campaign team, supervising agents who onboard and educate customers on purchased products. I design performance improvement plans, conduct coaching and call calibration sessions, deliver training, and prepare performance reports with actionable strategies. My experience also includes leading content moderation teams to maintain policy compliance, quality, and efficiency, as well as training new hires and accelerating their onboarding. In customer retention, I handled high-volume inbound calls, provided tailored solutions, and helped reduce subscriber churn. I bring strong communication, performance monitoring, problem-solving, team development, and process improvement skills to fast-paced operations.
Outbound & Inbound Calls Campaign Team Leader at ISON Experiences Ltd (Jul 2025 - Present) Content Moderation Team Leader at ISON Experiences Ltd (Dec 2024 - Jul 2025) Retention Agent at ISON Experiences Ltd (Jun 2024 - Dec 2024)