Hannah Karoline Johnson

I am a multilingual hospitality professional with experience in front office management, rooms control, guest service, and high-volume hotel operations. I manage seamless check-in and check-out experiences, supervise and train front desk teams, resolve guest concerns professionally, and help implement procedures that improve service delivery. My experience includes coordinating room inventory, including accessible, feather-free, and out-of-order rooms; supporting group housing and sales teams; preparing daily operational reports; and communicating room-status updates with Housekeeping and Engineering. I am comfortable managing guest and third-party correspondence through GXP, Booking.com, and Expedia, while maintaining accurate documentation and organized reservation records in Opera PMS. I also support VIP coordination, special requests, arrivals and departures, and cross-functional communication in fast-paced hospitality environments. I speak Portuguese natively and am fluent in English and Spanish, allowing me to provide welcoming, clear, and guest-focused service to diverse travelers.