sheepdog

I am an IT support and technical support professional with hands-on experience troubleshooting computer hardware, software, Windows and Linux systems, network connectivity, and mobile-device issues. I can build, upgrade, configure, and maintain desktop PCs; install operating systems and applications; and diagnose issues across hardware, software, and network environments. I work with TCP/IP networking, Wi-Fi, LANs, routers, access points, and NAT configuration. I also use Python to automate repetitive file-management and system tasks, and I maintain programming projects with Git and GitHub. My background includes Visual Basic, Python 3.12, Kali Linux, Visual Studio, VS Code, and cybersecurity fundamentals. As an independent contractor, I have developed strong self-management, customer service, real-time troubleshooting, and practical decision-making skills in technology-dependent environments. I learn unfamiliar systems quickly, research issues thoroughly, document solutions, and focus on resolving problems efficiently. I am available for remote IT support, help desk, desktop support, junior systems administration, technical customer support, QA, and junior Python automation work.