creative writing, video acting.
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I am a hands-on client relations and operations professional with experience in freight forwarding, hospitality management, VIP membership programs, and customer service. I currently coordinate freight shipments between the U.S. and South America, communicate with clients, carriers, and customs contacts, and help streamline logistics for high-value accounts while maintaining shipping compliance. My background also includes general restaurant management, inventory control, scheduling, staff training, SOP development, marketing initiatives, and KPI-driven growth. I am known for staying calm under pressure, solving problems quickly, building strong client relationships, and bringing positive, goal-focused energy to teams. I am multilingual and comfortable using hospitality and operational systems including CTUIT, Focus POS, Aloha POS, OpenTable, and Resy.
Freight Forwarding Client Relationship Specialist at Southern Group USA (01/2025 - Present) Server & Bartender at Manny's Tex Mex (08/2024 - 01/2025) General Manager at El Bolero (01/2024 - 08/2024)
Guillermo provided two recordings and a screenshot, and reported issues with the Referrals page and a 404 in the submission flow. However, the written report lacked required severities, exact reproduction steps, expected-versus-actual results, and an evidence map, and the requested revision was not completed.
Full Flow QA Check – rentahuman.ai/qa · Jul 31, 2026