Gracy

I am a motivated and hardworking individual with strong communication and customer-handling skills. As a BPO Executive at Shiprocket, I efficiently managed inbound and outbound customer calls, resolved queries, and consistently maintained high client satisfaction by upholding professional communication standards. I am dedicated to achieving daily and monthly targets and thrive in fast-paced environments, demonstrating the ability to work effectively under pressure. I am proficient in MS Office, a quick learner, and a confident team player with a positive attitude. I am actively seeking opportunities in the BPO or telecalling field where I can leverage my experience, enhance my professional skills, and contribute significantly to organizational growth. I am fluent in both English and Hindi.