Associate Manager, Issue Resolution | Operational & Supply Chain Leadership
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Need to streamline your delivery operations or build an automated dashboard? I provide expert advice on logistics issue resolution, root cause analysis, and advanced Excel/Google Sheets tracking to help you hit your KPIs.
I am specialized in turning logistical bottlenecks into seamless resolutions. Currently, I lead Issue Resolution (IR) operations for PostEx Courier across multiple zones, including Faisalabad, Sargodha, Chiniot, and Gujranwala. My role involves overseeing a high-speed team of IR Officers across 29 branches, focusing on bridging the gap between Customer Support escalations and ground-level execution. As an Associate Manager IR, I lead a dedicated on-ground operations team of 8 subordinates, ensuring alignment between customer expectations and logistics reality. My mission is to transform escalated tickets into successful deliveries by identifying root causes and implementing immediate corrective actions. Previously, as a Zonal Executive IR, I led a team of 3 subordinates in the Issue Resolution department, streamlining operational hiccups. I have experience implementing data-based strategies and value stream mapping to achieve maximum results efficiently.