Jessica

services

about

I am an operations and executive support professional with over a decade of experience leading remote teams, improving workflows, and delivering high-quality customer service. I support executives with calendar management, travel coordination, confidential documentation, vendor communication, budgeting, bill payments, event planning, and day-to-day operational organization. I have managed virtual customer service teams, led onboarding and training, conducted performance reviews, and used analytics to build performance improvement plans. I am comfortable working across Zoom, Slack, Microsoft Teams, Google Workspace, Microsoft Office, and CRM tools. Known for discretion, organization, clear communication, and data-driven decision-making, I help teams and leaders stay productive, responsive, and well organized.