Riyaad

I am an experienced Information Technology Support Specialist with a proven track record in IT training, service desk operations, and critical incident management. Over my career, including roles at Norton Rose Fulbright and The Standard Bank of South Africa, I have excelled in developing and delivering IT training content, customizing solutions, and managing feedback for project teams. As a High and Critical Incident Manager, I've been responsible for managing critical business outages and ensuring high standards of corporate customer care, focusing on escalations. My qualifications include a Diploma in CAPM Project Management and certifications in SAP, A+, MCSE, ITIL, and CISCO technologies. I am a solution-driven, collaborative professional with strong technical proficiency and meticulous attention to detail, dedicated to enhancing IT service delivery and support.