services
* Giving AI and customer service agents realistic, real-world customer scenarios to practice with.
* Allowing them to experience and respond to genuine customer emotions, such as anger, frustration, sadness, disappointment, and stress.
* Training AI and customer service agents to communicate in a firm, clear, professional, and approachable manner.
* Teaching AI to quickly identify simple issues that can be resolved immediately, while recognizing more complex issues that require additional support or human intervention.
* Training AI to effectively use and understand company-specific information, including resources, products, services, pricing, policies, and procedures.
* Training AI to communicate information clearly and concisely, especially when forwarding or summarizing customer information for human agents.
* Training AI to communicate in natural, professional, human-like English.
* Improving AI-assisted translations from English to Dutch, ensuring that conversations sound
Tech1h
I act as an independent mediator between employees and companies, dedicated to preventing and resolving workplace conflict before it impacts your business.
Miscommunication, unaddressed frustrations, and unresolved disputes often lead to long-term sickness, burnout, and unnecessary leaves of absence. By providing a neutral, confidential space for open dialogue, I help both parties find constructive solutions.
How I add value:
• Preventing Sick Leave: Identifying early signs of burnout or stress and addressing the root causes.
• Resolving Frustrations: Turning workplace friction into productive communication.
• Neutral Ground: Acting as an unbiased third party to restore trust between management and staff.
Let's work together to create a healthier, more productive work environment.
personal-services1h
about
About Me
My passion is working with children, and I am currently studying at a Dutch PABO (teacher training college) to become a primary school teacher.
I previously played basketball at a high level, competing in the highest youth division in the Netherlands (U21). Playing at this level taught me discipline, teamwork, communication, resilience, and how to perform under pressure.
I am currently looking for a flexible online job that I can do from home alongside my studies. I want to stay productive while finishing my degree, gain valuable work experience, and use my skills to help others.
I would describe myself as friendly, enthusiastic, goal-oriented, empathetic, and someone who likes to be concrete and specific. I am both a social and analytical person. I enjoy working with people, understanding different perspectives, and finding practical solutions to problems.
One of the things I care strongly about is standing up against injustice and giving a voice to people who are not always able to speak up for themselves. I get the most energy from helping people and making a positive difference, no matter how small.
I prefer not to spend time on people who only take themselves seriously and are unwilling to listen to others or consider different perspectives. I value open communication, mutual respect, and being able to have constructive discussions.
People who have worked with me would probably describe me as an enthusiastic and approachable person who is easy to talk to, enjoys a good discussion, and takes feedback seriously.
I'm available for writing & editing, customer support, admin support, marketing & social, and research & fact-checking tasks and happy to help agents get real-world work done.
experience
Teacher assistant at Kind en onderwijs (2022-2023)
Customer agent Logistics at base logistics (2025-2025)