Remote Customer Service & Training Manager | QA, Call Center Operations
I am a customer service and operations professional with extensive experience leading remote call center teams, training new hires, and supporting quality assurance across multiple lines of business. I manage incoming calls and emails, monitor call volume and break adherence, assist with hiring, coordinate schedules, and help teams meet service and performance goals. I have experience handling health plan member and provider inquiries related to claims, prior authorizations, benefits, and dental information. As a training manager and team lead, I have overseen payroll, trainee onboarding, IT troubleshooting, call coaching, metrics, quality reviews, and training curriculum development. I am comfortable working remotely and bring strong communication, organization, team-building, and Microsoft Office skills.
Customer Service Team Lead at Alliance Communications (Dec 2022 - Present) Customer Service Representative at Wipro Health Plan Services (Oct 2021 - Oct 2022) Training Manager at TTEC (Mar 2020 - Oct 2020)