Kourtney Black

I am a customer support professional with more than 20 years of experience assisting customers in fast-paced, high-volume environments. I provide empathetic, accurate support through phone, email, live chat, and in-person interactions. My experience includes resolving billing, account, product, and service concerns; processing orders, returns, exchanges, and payments; documenting interactions in CRM systems; and de-escalating challenging situations. I am also experienced in data entry, chart creation, purchase order management, cash handling, records maintenance, and logistics coordination. As a small business owner, I managed customer relationships, purchasing, and day-to-day operational needs. I am dependable, detail-oriented, comfortable learning new systems, and committed to creating positive customer experiences.