Administrative & Operations Professional | AI Quality Assurance Evaluator
I am an administrative and operations professional with experience in team leadership, customer service, office management, and AI quality assurance. I help teams organize daily operations, improve workflows, maintain accurate records, and resolve customer and stakeholder inquiries. As an administrative lead, I managed office operations and support for a team of 16, helping increase operational efficiency by 45%. My experience includes staff supervision, task delegation, performance tracking, resource allocation, documentation, and reporting using Microsoft Office. I also evaluate AI-generated text, images, and video data for accuracy, quality, safety, and adherence to project instructions. I can identify visual artifacts and logical inconsistencies, fact-check and edit responses, label datasets, and document evaluation decisions with clear written justifications. My background spans financial services, healthcare, retail, and production operations. I bring strong communication, attention to detail, and practical problem-solving to administrative support, data evaluation, customer service, and process improvement tasks.
AI Operations and Quality Assurance Evaluator at Outlier AI (2026) Administrative Lead / Office Operations Manager at Emtill Financial Solution (2022 - 2026) Patient Experience Coordinator at Hephzibah Eye Clinic (2021 - 2022)