Macquins Osayomore

services

about

I have experience in remote customer service, call center support, and virtual assistance. I help customers with claim inquiries, policy and service questions, technical issues, and complaints through phone, email, and live chat. I bring a warm, professional approach to customer interactions and have handled escalations, documented recurring issues, and monitored telephony data to support remote teams. As a virtual assistant, I can manage calendars, schedule meetings, arrange travel, maintain contact lists and online records, prepare spreadsheets and presentations, conduct market research, and issue invoices. I also have experience updating company websites and social media accounts. My AI-related work includes evaluating generated responses for accuracy and creating prompts to test reasoning and language capabilities. My skills also include data annotation, content moderation, quality assurance, fact-checking, and technical writing and editing. I am available to start immediately on remote customer support, administrative, or AI evaluation tasks.