Customer Success & AI Specialist | Prompt Engineering, LLM Evaluation and B2B Support
Customer Success and AI specialist with 3+ years of experience supporting B2B clients, improving customer retention, and evaluating AI systems. I create and test prompts, perform RLHF data annotation, assess LLM and chatbot outputs against technical quality criteria, and provide clear rating justifications to help improve multi-turn AI interactions. I also bring hands-on experience in customer success, account management, client onboarding, ticket escalation, and value-based B2B sales. I have managed high volumes of client inquiries and disputes under SLA requirements, partnered with cross-functional teams to resolve issues, and supported large-scale corporate events and recurring client accounts. My work has contributed to stronger renewal rates, customer satisfaction, and long-term client relationships.
AI Data Annotator & Prompt Specialist at Data Annotation (Apr 2025 - Present) Assistant Event Coordinator & B2B Sales at Shangri-La (Jul 2024 - Feb 2025) Customer Success Manager at Cairns Convention Centre (Apr 2022 - Apr 2024)