Operations & Customer Experience Leader | Sales, Field Audits & Mystery Shopping
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I will visit a restaurant, retail store, or other customer-facing business as a regular customer and provide an independent evaluation of the experience. I can assess customer service, staff interaction, cleanliness, atmosphere, wait times, sales approach, food quality and presentation when applicable, and overall customer experience. Includes a written summary with observations and actionable feedback. Photos/video can be included when appropriate and permitted.
Need information or action that requires a real person on location? I can visit businesses or locations, research products and pricing, take photos or video, verify information, check inventory or displays, gather competitor information, attend events, conduct local research, and complete other legitimate real-world assignments. Tell me what information or result you need and I’ll provide clear documentation and a detailed report.
I am an operations and customer-experience leader with more than 20 years of hands-on experience in sales, service, team coaching, and multi-location business operations. I lead teams, improve customer journeys, strengthen operating standards, and identify practical opportunities to improve service, presentation, efficiency, and revenue. I am available for mystery shopping, retail audits, restaurant and food evaluations, field research, local verification, competitor checks, product testing, event attendance, and photo/video documentation. I follow detailed instructions, interact naturally with staff and customers, document observations accurately, and provide concise, actionable feedback. My background includes managing customer-facing teams, resolving issues, coaching sales and service performance, and maintaining consistent quality standards across locations.
Vice President at Steel N Ink (2013- present)