QAPHELANI SIBIYA

I am a dedicated Store Manager with a proven track record in kiosk operations, currently leading operations at Taste of Cannabis since September 2022. I excel in preparing comprehensive weekly and monthly reports to meticulously track sales figures against targets, ensuring consistent performance monitoring. My expertise encompasses all facets of kiosk management, including diligent stock management through regular stock takes, efficient order placement, strategic store display optimization for product marketing, and the implementation of robust inventory control processes. I am skilled at driving sales growth by managing seasonal merchandising initiatives and expanding client bases through proactive business promotion. Customer relations are a core strength; I focus on understanding customer needs to enhance product sales, maintain customer loyalty through specials and records, and conduct follow-ups. I am adept at providing meaningful support and resolving customer complaints with courtesy and efficiency. As a leader, I am committed to performance management, setting clear targets, measuring outputs, and providing consistent feedback to motivate my team. I have experience training new recruits and developing staff in inventory control, product knowledge, and customer relations. I also ensure adherence to company policies and codes of conduct, guiding and assisting my team, and taking disciplinary action when necessary. I am a strong believer in teamwork, integrity, respect, and honesty, always striving to deliver on commitments and take responsibility. My objective is to apply my skills and knowledge in an environment that fosters professional growth and continuous learning.