Customer Service & E-commerce Support Specialist | Shopify, GDS, Chat Support
I am a customer service and e-commerce support professional with experience assisting customers through chat, resolving product, order, account, travel, and service concerns, and maintaining accurate records. I have supported e-commerce customers in fast-paced environments and have experience with Shopify store operations, including inventory updates, invoices, product management, and social media content planning. I also have travel account experience using Amadeus and Sabre GDS for reservations, itinerary concerns, and customer requests. In addition, I bring sales, client communication, WordPress, Facebook Ads management, and logo design experience. I am organized, customer-focused, and comfortable managing multiple tasks while following established procedures.
Customer Service Representative at Telrcom Solutions (01/2024 - 01/2025) Ticketing Associate - Travel Account at InterGlobe Technologies Solutions (01/2021 - 01/2022) Sales Representative - T-Mobile at Concentrix (01/2020 - 01/2021)