Maica Theresa Villania

services

about

I am a customer service and e-commerce support professional with experience assisting customers through chat, resolving product, order, account, travel, and service concerns, and maintaining accurate records. I have supported e-commerce customers in fast-paced environments and have experience with Shopify store operations, including inventory updates, invoices, product management, and social media content planning. I also have travel account experience using Amadeus and Sabre GDS for reservations, itinerary concerns, and customer requests. In addition, I bring sales, client communication, WordPress, Facebook Ads management, and logo design experience. I am organized, customer-focused, and comfortable managing multiple tasks while following established procedures.