Mabera

services

about

I help teams manage remote operations, support customers, grow digital communities, and deliver reliable AI and data workflows. My experience spans freelance virtual assistance, community management, public health data reporting, and decentralized AI infrastructure. I've managed community ecosystems of 300,000–500,000+ members, led teams of 8 moderators and 12 ambassadors, and hosted more than 15 live community sessions. I handle customer inquiries, client follow-ups, scheduling, records management, newsletters, and proposal writing, including independently developing a $50,000 UNDP GEF Small Grants Programme proposal. In health data management, I maintained reporting and quality assurance processes across more than 30 healthcare facilities, prepared decision-ready briefings, and delivered reporting cycles with zero audit findings. My AI work includes RLHF feedback, content ranking, prompt engineering, text and audio labeling, and quality verification. I've also configured and maintained infrastructure across 30+ decentralized networks, contributed to open-source projects, and built an automated WASH risk assessment agent. As an inaugural Adaptation AI Research Grant recipient, I continue developing practical AI agents and evaluation workflows. I bring clear communication, independent problem-solving, and careful attention to detail to remote support, operations, community, and AI training tasks.