Xen Pelaez

services

Audio Listening

Call listening, Audio listening, Tagging emotions on audio

30m

$3

fixed

book now

about

I am a fraud and quality assurance professional with experience investigating deposit and credit card fraud, reviewing suspicious account activity, resolving transaction disputes, and documenting case findings for audit and compliance purposes. I conduct high-volume, time-sensitive investigations with strong attention to detail, using internal tools, databases, and third-party resources to identify unusual patterns and mitigate financial risk. My background also includes quality assurance, agent coaching, call monitoring, compliance tracking, and performance reporting. I have evaluated high volumes of customer interactions, identified process improvement opportunities, delivered feedback, and created reports and presentations using Excel, PowerPoint, Google Suite, and Looker Studio. I bring strong customer communication, organization, problem-solving, and stakeholder collaboration skills.