$50
fixed
Enterprise Application Support Analyst | Jira & Confluence | Tier 1 & Tier 2 Support
I'm an Enterprise Application Support Analyst with experience in IT support, service desk operations, and the Atlassian ecosystem. At Cisco, I provide Tier 1 and Tier 2 support for Jira and Confluence, as well as Aha!, Teamplan, and RIT. I troubleshoot platform issues, help with automations and add-ons, and support integrations and bug synchronization using SyncHub and S1SW. My background includes ServiceNow, Active Directory, user provisioning, incident management, and assistance with SQL, Oracle, and Teradata. I focus on resolving technical problems, helping users navigate enterprise tools, and improving the support experience. After supporting Cisco as a contractor, I transitioned to direct employment following strong performance. I also have experience training new hires and teaching English, backed by Cambridge Advanced C1 English proficiency.
IT Support and Access Provisioning Specialist at Ascendion (2024 - Present) Service Desk Agent — Software Support at Tech Mahindra (2022 - 2023) Service Desk Agent — Hardware Support at Compucom (2021 - 2022)