Bilingual Crew Leader | Technical Support Specialist | Customer Service Professional
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I am a results-driven professional with diverse experience spanning construction, customer service, and technical support. As a Crew Leader, I excel at managing commercial and residential projects, overseeing painting, drywall, trim, and carpentry work from bidding to execution. My background includes extensive experience in call center environments, where I've provided world-class customer service as a Bilingual Account Representative for financial services and telecommunications, managing accounts, resolving issues, and handling complex inquiries. I also have proven skills as a Remote Technical Support Specialist, proficient in diagnosing and resolving software-related problems for clients. My capabilities extend to warehouse management, forklift operation, inventory control, and coordinating installations, demonstrating a strong ability to lead teams, manage projects, and deliver high-quality results under pressure. I am fully bilingual in English and Spanish and am eager to apply my versatile skill set to new opportunities.