Operations & Program Manager | Team Leadership, Training, and Customer Service
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We can talk about whats needed if I have the skills I'll do it
I am a service-oriented management professional with 11+ years of experience leading teams, training staff, managing operations, and delivering effective customer support. I have supervised large distributed teams, including field supervisors and staff across broad geographic regions, while monitoring quality, progress, staffing, budgets, and operational reports. I am experienced in employee coaching, performance evaluation, hiring, scheduling, inventory control, records management, and expense reduction. In my current public-service experience, I assist customers with unemployment insurance claims, review eligibility, investigate claims, authorize payments, and clearly explain program rights and responsibilities. I combine analytical problem-solving with strong communication, sound judgment, and a collaborative leadership style to help teams meet deadlines, control costs, and provide high-quality service.