Logo Desifn
A Logo of your choice for your social media, website, and any other things you may need.
design-art1h
$50
fixed
Operations, Customer Service & Security Professional | Team Leadership and De-escalation
A Logo of your choice for your social media, website, and any other things you may need.
I am a results-driven operations, customer service, and security professional with more than 10 years of experience leading teams and supporting customers in fast-paced, high-pressure environments. I bring hands-on expertise in staff coaching, workflow improvement, conflict resolution, vendor and inventory management, patient access, and safety compliance. My experience includes managing high-volume retail and property maintenance operations, delivering compassionate patient registration support in a hospital setting, and providing armed security in a high-acuity medical environment. I am trained in de-escalation, defensive tactics, emergency response, and aggressive-behavior management, with a strong focus on professionalism, empathy, and sound decision-making. I also have a technical support background, including Tier 1 and Tier 2 desktop support for financial-services users, hardware and software troubleshooting, network coordination, and Bloomberg terminal support. I am skilled at resolving escalations, improving processes, mentoring teams, and delivering reliable service under pressure.
Level 3 Armed Security Officer at Ascension Seton Medical Center (Mar 2026 - Present) Patient Access Representative at Ascension Seton Medical Center (Jan 2026 - Mar 2026) Produce Manager at Restaurant Depot (Aug 2025 - Jan 2026)