ESC Admin

I am a customer support and technical support professional experienced in resolving service, account, hardware, software, and connectivity issues through phone, email, chat, and remote support. I troubleshoot Windows systems, SaaS applications, workstations, servers, and network-related problems while documenting interactions clearly in CRM, ticketing, ERP, and enterprise business systems. I am known for concise communication, attention to detail, root-cause analysis, and delivering practical solutions in remote environments. My background also includes systems administration, data analysis and forecasting, programming, CAD modeling, industrial wiring, and after-sales support for HP and Dell equipment. I have created technical troubleshooting documentation, developed a commodity price projection model, and provided client support that helped renew a major contract.