AI & IT Support Specialist | Prompt Engineering, QA Testing & Technical Troubleshooting
I provide technical support, hardware and software troubleshooting, and AI-assisted workflow support. Since 2022, I have run an independent technical services and electronics repair business, helping residential and small-business clients diagnose and resolve computer, device, operating system, and connectivity issues across Windows, Linux, macOS, and Android. My previous remote Tier 1 and Tier 2 support experience includes troubleshooting mobile devices and consumer electronics, guiding customers through clear solutions, and escalating complex issues. I manage client communication, scheduling, and documentation from intake through resolution. My skill set also includes prompt engineering, AI model evaluation, response analysis, data annotation, Python, and software testing. I can help with AI content review, QA testing, technical documentation, and end-user support, combining practical troubleshooting with clear, customer-focused communication.
Owner / Technician at Self-Employed Technical Services & Electronics Repair (March 2013 - Present) Warehouse Associate at Ashley Furniture (2022) Forklift Operator at Aramark (2020 - 2021)