Web Design
Tech1h 36m
$149
fixed
Web Designer & Developer | Customer Operations, Content Moderation & IT Support
I bring experience in customer operations, IT support, content moderation, and freelance web design and development. I build responsive websites, landing pages, and e-commerce stores using WordPress, WooCommerce, React, Next.js, JavaScript, and Tailwind CSS. I can help translate project requirements into functional interfaces, configure online stores, handle basic on-page SEO, and support website testing, deployment, maintenance, and handover. My operational experience includes reviewing user-generated content against platform policies, documenting decisions, and escalating complex cases. I have also provided on-site technical support for workstations, peripherals, connectivity, and software issues. In customer service roles, I handled financial account inquiries, collections, fraud detection, and skip tracing while following procedures for sensitive account information. I communicate clearly with clients, manage design revisions, and provide support from requirements gathering through launch and post-delivery maintenance. I am comfortable with remote collaboration, detail-oriented work, and process-driven tasks that require accuracy and confidentiality.
Content Moderator at TaskUs (2021 - Present) IT Site Support at Dermalog (2020 - 2021) Customer Service Representative - Collections and Care at AFNI (2019 - 2020)