Customer Support Leader | SaaS & Overnight Operations
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I will create a gift basket with snacks, a tumbler, and blanket included per specific requests.
Will write you a strong resume and cover letter.
I am a Customer Support Leader with over 3 years of experience delivering high-volume, customer-centric support in SaaS and technical environments. I have a proven track record of handling 90+ daily customer interactions, resolving complex escalations, and leading frontline teams in overnight operations. As a CSR Team Leader, I've managed team operations, provided coaching, ensured quality standards, and overseen overnight workflow and critical issues. My experience also includes maintaining CRM documentation, meeting KPIs, and resolving various billing, account, and technical issues for customers.