Yayo SoDope

I am a highly organized and results-oriented administrative professional with over 10 years of progressive experience spanning office management, patient registration, and administrative support. I have a proven track record of streamlining operations, enhancing patient satisfaction, and ensuring strict regulatory compliance. I excel in high-volume communication, complex issue resolution, and meticulous record-keeping. My expertise includes providing administrative support to legal teams, managing daily calls, and implementing critical protocols like COVID-19 safety measures. I am proficient in patient admissions, maintaining comprehensive electronic and physical filing systems for hundreds of patient records, and adept at collaborating with various insurance providers to resolve billing discrepancies and minimize claim denials. Furthermore, I have successfully implemented social media marketing strategies to boost sales by significant margins, managed daily financials, and consistently resolved complex customer issues to ensure high levels of satisfaction and retention. My skills encompass Office Administration, Healthcare Operations, Customer Service, Technical Proficiency, EMR/EHR systems (Epic, Docutap), Insurance Verification, and Multi-Line Phone Systems.