The purpose of this test is to see how many of our company phone numbers show up on customer's caller ID's as "Spam" and whitelist any numbers that do.
You'll receive calls from different phone numbers and report back if any numbers show up as "Spam" by sending screenshots of your call history. For any numbers that DO show up as "Spam", mark them as "Not Spam" in you call history.
DEVICE REQUIREMENTS:
- Must have a US based Android phone on T-Mobile or Verizon networks. No third party carriers or MVNO's allowed. Prepaid T-Mobile or Verizon is OK.
- You must be using the default Google Phone app (the white icon with a blue handset). It's already default on Pixel phones. Samsung users may need to install the Google phone app from the Play Store.
- In the Google Phone app's settings: "See caller & spam ID" ON, "Filter spam calls" OFF, and automatic Call Screen OFF.
- You're PHYSICALLY in the continental US and available between 9am and 6pm your local time.
WHAT YOU'LL DO: passive 20 minutes of receiving calls and 5-10 minutes of active work:
PASSIVE: 20 minutes
- Your phone receives calls from different phone numbers over about 20 minutes. When calls come in, do not answer or take any actions - simply let all calls go unanswered. You are not required to monitor the process of calls coming in. Feel free to leave your phone on silent or vibrate mode & unattended for the duration of this portion of the test.
ACTIVE: ~10 minutes
Screenshot(s) 1: After receiving all calls, upload screenshots of your call history (Phone app → Recents) to show the calls you received and how they were identified. In case the calls do not fit on one screenshot, take multiple screenshots. Please NO LONG SCROLLING SCREENSHOTS! Upload screenshots to us via DM.
Marking the calls as Not Spam:
After receiving all calls and taking screenshots of your call history, tap all numbers that show up as Spam, choose “Not Spam” (if that option appears), and confirm. Sometimes that option will appear right in the call history, sometimes, you will have to tap on the call to see the menu expand.
Screenshot(s) 2: Take screenshots of your call history (Phone app → Recents) after you've pressed "Not Spam" on all numbers that were identified as "Spam". Upload screenshots to us via DM.
$25, held in escrow up front and released once the second set of screenshots with cleared numbers lands.